Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: February 2026 

1. Questions About Our Process

What happens after I place my order?

You'll receive a confirmation email immediately with a link to your project brief. Fill it out with as much detail as you can about your business, audience, goals, and tone. Once you hit submit, the 72-hour countdown begins. We'll send you the finished copy within that timeframe, and you can request revisions if needed.

What if I need revisions?

Every order includes two rounds of revisions to make sure the copy hits the mark. Just let us know what needs adjusting and we'll get it sorted. If you need additional rounds beyond that, we can discuss options, but most clients find two rounds are plenty when the brief is thorough.

How detailed does my brief need to be?

The more detail you provide, the better your copy will be. Tell us about your target audience, your brand voice, your goals for the piece, any specific points to include or avoid, and examples of copy you love or hate. A solid brief means less back and forth and copy that nails it on the first draft.

Do weekends count toward the 72-hour delivery?

No. We exclude weekends from our delivery timeline because we believe in sustainable work practices. If you submit your brief on a Friday afternoon, your 72-hour clock starts on Monday morning. Our team deserves rest and your copy deserves their full attention.

What if my weekend falls on different days?

We understand that in many countries, the weekend falls onto Friday and Saturday rather than Saturday and Sunday. We will honor the weekend in your place of business and will adjust our hours and guarantees accordingly to suit you.

What happens if you miss the 72-hour deadline?

We refund your payment in full and still deliver your copy. You lose nothing and gain everything. We built this guarantee because we're serious about respecting your time and your trust. Missing a deadline costs us money, which is exactly why we're obsessive about hitting our delivery windows.

Do you offer rush delivery?

Not at the moment. The 72-hour guarantee exists because it's fast enough to be useful and realistic enough to ensure quality. Rushing good copywriting usually means sacrificing one or the other. If you need something faster than 72 hours, you probably need a different solution than quality copywriting.

Can I order multiple items at once?

Yes. Add as many items as you need to your cart and check out once. You'll fill out a separate brief for each item, and each one gets its own 72-hour delivery window starting from when you submit that specific brief. This way you can batch your orders but stagger your briefs based on priority.

2. Questions About Our Copywriters

What kind of copywriters do you have?

Every writer on our team has at least 10 years of professional experience writing high-converting copy for real businesses. These aren't content mills but people who have written copy that has generated millions in revenue and know how to match your brand voice while moving the needle.

Why use The Copy Shop when I can just use AI?

We're fans of AI. It's a great tool and we use it ourselves for research, brainstorming and formatting. However, we don't use it to write and neither should you.

 

At the end of the day, everyone uses the same LLM models. That means that if you're trying to convert your customers, the copy you're using will be very similar to all of your competitors.

 

When every dollar and every click counts, you cannot afford to be just like everyone else. Our expert copywriters all have at least 10 years of high level experience and will follow your brief, use your brand tone, and create copy specifically for you.

 

When you and your competitors are chasing the same customers, don't do it using the same tools. Let our experience and skill be your competitive advantage.

Can I speak with my copywriter directly?

No. We keep the process streamlined by handling all communication through our team. This prevents scope creep, keeps timelines clear, and ensures you're not managing the project. You tell us what you need in the brief, we deliver the copy, you request revisions if needed. 

What if I'm not happy with the copy?

That's what the revision rounds are for. Tell us specifically what's not working and we'll fix it. If after revisions you're still unsatisfied, reach out to our team and we'll figure out a solution. Our goal is copy that works for your business, not copy that sits in a folder unused.

What industries do you work with?

We work across industries. B2B, B2C, SaaS, e-commerce, professional services, health and wellness, finance, tech, and more. Good copywriting principles apply universally. What matters is understanding your audience and your goals, which is why the brief is so important regardless of your sector.

How do I know my copy will actually convert?

Our writers have a decade-plus of experience writing copy that moves metrics. We follow proven conversion principles, match your brand voice, and focus on your specific audience and goals. That said, conversion depends on more than just copy. Your offer, your product, your targeting, and your market all play a role. Great copy maximizes your chances, but we can't guarantee results we don't control.

3. Questions About Payments

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Payment is processed immediately when you place your order, and you'll receive your confirmation email with the brief link right after. We don't store your payment information, so there's no risk of unexpected charges down the line.

Do you offer discounts for bulk orders?

Not through the standard ordering process. Our pricing is straightforward and the same for everyone. If you're looking at a large ongoing volume of work, reach out and we can discuss whether a custom arrangement makes sense. But for standard menu items, the price is the price.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

Are there actually no contracts or retainers?

Absolutely. We will never ask you to sign a contract or push you to go on a retainer. In fact, we don't even store your credit card details so we couldn't keep billing you if we tried.

 

Think of us as a one night stand and not a commitment. We're here to deliver what you need, when you need it and nothing more (or less).

4.  Questions About Us

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 56:00pm Gulf Standard Time.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at hello@thecopyshop.io.

Do you have a physical address?

While we are physically based in Dubai, we do not have a set physical address. Our team is located in various places around the world and our aim is to be a global provider.