Privacy policy

Last updated: September 29, 2026

The Copy Shop ("we", "us" and "our") operates thecopyshop.io and provides on-demand copywriting services, including English and Arabic copywriting, translation, SEO copy and related services (the "Services"). This Privacy Policy explains how we collect, use and disclose your personal information when you visit our website, buy a service, fill out a project brief or otherwise contact us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information.

By using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described below.

Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you. Depending on how you use the Services, we may collect:

Contact details, such as your name, email address and phone number.
Payment and transaction details, such as the service you purchased, the amount paid, your billing details and payment confirmation. Card payments are processed by Stripe. We do not receive or store your full card number.
Project brief information, such as your website address, company details, target audience, competitors, brand guidelines and any other information you choose to include in your brief.
Communications with us, such as the content of messages you send through our contact form or by email.
Device and usage information, such as your IP address, browser type, device information and how you interact with our website, collected through cookies and similar technologies.

How We Collect Personal Information

Directly from you, when you buy a service, fill out a brief, submit our contact form or email us.
Automatically, through cookies and similar technologies when you visit our website.
From our service providers, such as our payment processor, when they process information on our behalf.

How We Use Your Personal Information

To provide the Services, including processing your payment, reviewing your brief, writing and delivering your copy, and handling revisions and refunds.
To communicate with you, including responding to enquiries, sending order-related emails and providing customer support.
To improve our website and Services, including understanding how visitors use our website.
For marketing, where permitted by law. You can unsubscribe from promotional emails at any time using the link in those emails.
For security and fraud prevention, including detecting and preventing fraudulent or unlawful activity.
For legal reasons, including complying with applicable law, responding to valid legal requests and enforcing our terms.

How We Share Personal Information

We share personal information only as needed to run our business and provide the Services, including with:

Service providers that act on our behalf, including Stripe (payment processing), Netlify (website hosting and contact form handling), Tally (project brief forms), Microsoft Clarity and Google (website analytics and tag management), and our email provider. These providers may only use your information to provide their services to us or as described in their own privacy policies.
Our writers and team members, who need your brief and project information to complete your order.
Legal and business transfers, where required by law, to protect our rights, or in connection with a merger, acquisition or sale of all or part of our business.
Others with your consent or at your direction.

We do not sell your personal information.

Cookies and Analytics

Our website uses cookies and similar technologies, including Google Tag Manager and Microsoft Clarity, to understand how visitors use the site and to improve it. You can control or delete cookies through your browser settings. Blocking some cookies may affect how the website works.

Third-Party Websites and Embedded Content

Our website links to and embeds content from third parties, such as our Stripe checkout pages, our Tally brief form and Google reviews. These services are operated under their own terms and privacy policies, and we are not responsible for their privacy practices. We encourage you to review their policies before providing information to them.

Children's Data

The Services are intended for businesses and are not directed at children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us and we will delete it.

Security and Retention

We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure. Please do not send sensitive or confidential information to us through unsecured channels.

We keep personal information only for as long as we need it to provide the Services, meet our legal and accounting obligations, resolve disputes and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may be limited by law.

Access: request access to the personal information we hold about you.
Correction: request that we correct inaccurate personal information.
Deletion: request that we delete your personal information.
Portability: request a copy of your personal information in a portable format.
Objection and restriction: ask us to stop or limit certain processing of your personal information.
Withdrawal of consent: where we rely on your consent, withdraw it at any time. This will not affect processing that took place before you withdrew it.
Marketing preferences: opt out of promotional emails at any time. We may still send you emails about orders you have placed.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights.

Complaints

If you have a complaint about how we handle your personal information, please contact us first. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We and our service providers may store and process your personal information outside the country where you live. Where required, we rely on recognised transfer mechanisms, such as standard contractual clauses, to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the "Last updated" date above.

Contact

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

The Copy Shop
Email: phil@thecopyshop.io
Phone: +971 50 110 7269
Address: Cluster K, 1701, Dubai, United Arab Emirates

For the purposes of applicable data protection laws, The Copy Shop is the data controller of your personal information.