Terms of service

Last updated: September 29, 2026

Overview

Welcome to The Copy Shop. The terms "we", "us" and "our" refer to The Copy Shop. We operate thecopyshop.io and provide on-demand copywriting services, including English and Arabic copywriting, translation, SEO copy and related services (the "Services").

These Terms of Service, together with our Privacy Policy and Refund Policy (together, the "Terms"), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about warranty disclaimers and limitations of liability.

By visiting our website or buying any of our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

Section 1: Eligibility

By using the Services, you confirm that you are at least the age of majority where you live and, if you are buying on behalf of a business, that you are authorised to do so. You agree that all information you provide to us is accurate, current and complete.

Section 2: Our Services

Our menu describes each service, its scope and its price. We make every effort to describe our Services accurately, but service descriptions, prices and availability may change at any time without notice. We may discontinue any service at any time.

Custom work that is not on our menu may be agreed separately. Custom orders are not covered by the 72-hour guarantee and are not eligible for refunds, as set out in our Refund Policy.

Section 3: Orders and Payment

When you place an order, you are making an offer to buy the selected service. Your order is accepted once your payment has been received and processed. We may decline or cancel any order at our discretion, in which case we will refund any amount you have paid for that order.

Prices are shown in UAE dirhams (AED) unless stated otherwise. Unless expressly stated, prices do not include any applicable taxes. Payments are processed securely by Stripe. We do not store your card details, and we do not bill you on a recurring basis.

You confirm that the payment information you provide is accurate and that you are authorised to use the payment method you select.

Section 4: Briefs and Delivery

After you buy a service, you will need to complete a project brief. We start work once we have received your brief. The more complete and accurate your brief, the better we can meet your goals.

We deliver menu items within 72 hours of receiving your brief, excluding weekends, and send your copy to the email address you provide in your brief. Our 72-hour guarantee and its conditions are set out in our Refund Policy.

If you order more than one service, each one needs its own brief, and each delivery window starts when we receive that brief.

Section 5: Revisions

Every order includes two rounds of revisions. Please tell us clearly what you would like changed. Revisions are handled as quickly as possible but are not covered by the 72-hour guarantee. Requests beyond two rounds of revisions, or requests that change the original scope of the brief, will be treated as a new project.

Section 6: Refunds

Refunds are handled in accordance with our Refund Policy.

Section 7: Your Materials

You are responsible for the information, content and materials you provide to us, including anything in your brief. You confirm that you have the rights needed to share these materials with us and for us to use them to complete your order, and that they do not infringe the rights of any third party.

Section 8: Intellectual Property

Your copy. Once we have received full payment for your order, you own the copy we deliver to you, including all intellectual property rights in it. You are free to use, edit, publish and adapt it however you choose.

Our website. Our website and its content, including text, graphics, logos, designs and the selection and arrangement of that content, are owned by The Copy Shop or its licensors and are protected by intellectual property laws. You may not reproduce, distribute, modify or republish any material from our website without our prior written consent.

The Copy Shop's name, logos and slogans are trademarks of The Copy Shop. All other names and logos on the website are the trademarks of their respective owners.

Section 9: Third-Party Services and Links

We use third-party services to run the Services, including Stripe for payments and Tally for project briefs. Your use of these services may also be subject to their own terms and privacy policies. Our website may also link to third-party websites. We are not responsible for the content, accuracy or practices of third-party services or websites, and you use them at your own risk.

Section 10: Privacy

Your personal information is handled in accordance with our Privacy Policy.

Section 11: Feedback

If you send us ideas, suggestions, reviews or other feedback ("Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, publish and display that Feedback for any purpose, including to promote the Services. You confirm that your Feedback is your own, is accurate and does not violate the rights of any third party. We are not obliged to keep Feedback confidential, pay for it or respond to it.

Section 12: Errors, Inaccuracies and Omissions

Our website may occasionally contain errors or inaccuracies, including in service descriptions or pricing. We reserve the right to correct any errors and to update information or cancel orders if information is inaccurate, at any time and without prior notice, including after you have submitted your order. If we cancel an order for this reason, we will refund any amount you have paid for it.

Section 13: Prohibited Uses

You may use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to infringe our intellectual property rights or those of others; (c) to harass, abuse, defame or harm any person; (d) to submit false or misleading information; (e) to request copy that is unlawful, defamatory, deceptive or infringes the rights of others; (f) to upload or transmit viruses or other malicious code; or (g) to interfere with or circumvent the security of the Services. We may refuse or cancel any order that we believe breaches these Terms.

Section 14: Termination

We may suspend or end your access to the Services at any time if you breach these Terms. You remain responsible for any amounts owed up to the date of termination. Sections that by their nature should continue to apply after termination will do so, including those covering intellectual property, feedback, disclaimers, limitation of liability, indemnification and governing law.

Section 15: Disclaimer of Warranties

We write every piece of copy with care and to the brief you provide. However, results such as traffic, rankings, conversions and sales depend on many factors outside our control, including your offer, product, market and marketing, so we cannot guarantee any particular result from using our copy.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

Section 16: Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COPY SHOP AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AGENTS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO AN ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THAT ORDER.

Section 17: Indemnification

You agree to indemnify and hold harmless The Copy Shop and its owners, employees, contractors and service providers from any claims, losses, damages or liabilities, including reasonable legal fees, arising from (1) your breach of these Terms, (2) your violation of any law or the rights of a third party, or (3) the materials you provide to us.

Section 18: Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, it will be enforced to the fullest extent permitted by law, and the remaining provisions will not be affected.

Section 19: Waiver and Entire Agreement

Our failure to enforce any right or provision of these Terms does not waive that right or provision. These Terms, together with any policies we post on our website, are the entire agreement between you and us regarding the Services and replace any prior agreements or communications.

Section 20: Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent. We may transfer our rights and obligations under these Terms without notice to you.

Section 21: Governing Law

These Terms are governed by the laws of the jurisdiction where The Copy Shop is based, and you agree to the jurisdiction of the courts in that location.

Section 22: Changes to These Terms

We may update these Terms from time to time by posting a new version on this page. Your continued use of the Services after changes are posted means you accept the updated Terms.

Section 23: Contact Information

Questions about these Terms can be sent to:

The Copy Shop
Email: phil@thecopyshop.io
Phone: +971 50 110 7269
Address: Cluster K, 1701, Dubai, United Arab Emirates